Last Updated: Mar 30, 2026
At Nutraphytos (Infx Life Science), we are committed to delivering a seamless shopping experience. Please read our policies carefully to understand how we handle shipping, returns, refunds, and cancellations.
🚚 Shipping Policy
1. Order Processing
Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Timelines
Standard delivery: 3–7 business days depending on location.
Delivery timelines may vary due to unforeseen circumstances such as logistics delays or regional restrictions.
3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout.
Free shipping may be offered on select orders or promotions.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via SMS/email.
🔁 Return Policy
1. Eligibility for Returns
We accept returns only under the following conditions:
Product received is damaged, defective, or incorrect
Return request is raised within 48 hours of delivery
2. Conditions for Return
Product must be unused and in original packaging
Unboxing video/images may be required as proof
Returns are not accepted for opened/used products due to hygiene and safety reasons
💰 Refund Policy
1. Refund Process
Once the returned product is received and verified, refunds will be initiated.
2. Refund Timeline
Refunds are processed within 5–7 business days
Amount will be credited to the original payment method
3. Non-Refundable Cases
Opened or used products
Delays caused by incorrect address or failed delivery attempts
Returns requested beyond the allowed timeframe
❌ Cancellation Policy
1. Order Cancellation
Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible
2. Refund for Cancelled Orders
If cancelled successfully, a full refund will be processed within 5–7 business days
⚠ Important Notes
Nutraphytos reserves the right to approve or reject return/refund requests based on inspection.
Customers are responsible for providing accurate shipping details.
For any issues, please contact us before initiating a return.
📞 Contact Us
For any queries regarding shipping, returns, or refunds:
Nutraphytos (Infx Life Science)
Vellore, Tamil Nadu, India
📧 Email: support@nutraphytos.com
📞 Phone: +91 94432 60628